RC Fishing Surfer USA / DSNA Product Warranty Policy
RC Fishing Surfer USA / DSNA (Dragon Sailing North America, LLC) carries only the top-quality products from leading brands in the radio control industry. We test hundreds of RC boats and accessories before they are ever offered for sale on our website. Even when offering only top quality products, we know that there is the chance of an occasional defect or product issue. To that end, our manufacturers warrant that all products will be free from defects and be fully functional for 30 days from the time of purchase or delivery.
Please read the following warranty guidelines and restrictions carefully BEFORE you purchase:
Product Warranty Does Not Cover Boats Which Have Been on the water – Due to the complex nature of the RC hobby and the literally unlimited number of factors which can lead to water ingress or mishap, our manufacturers DO NOT offer a warranty on boats that have been in the water. It is imperative that you perform all necessary inspections before floating your boat for the first time.
Product Warranty Does Not Cover Modified Products – Modifying the product in any way voids the warranty offered by our manufacturers. This includes painting, gluing, cutting, soldering, modifying electrical connectors on Motors / ESCs / Batteries, or modifying the boat hull. If you attempt to return a product which has been modified, your warranty claim will be denied, and the product will be returned at your expense.
We Reserve The Right To Provide Replacement Parts - If you have purchased an aircraft, boat, or vehicle and discover a defective part(s), Dragon Sailing will provide the part or parts necessary to correct the issue and bring your model to working condition. Dragon Sailing will not provide a replacement model in the event of a defective part(s). If the part you need is out of stock or unavailable as a spare part, Dragon Sailing will provide a suitable replacement or special order the part from the manufacturer. Be sure to check the functionality and condition of ALL parts before assembling and gluing your model, so parts replacement is possible. The customer is responsible for installing any and all replacement parts.
Manufacturers Require Evidence Of Warranty Defect – If you discover a product issue you will be required to provide photo and/or video evidence of the issue. We know this can be a bit inconvenient, however, this is a requirement of our manufacturers and will help ensure the timely processing of your warranty claim. For higher value items or more complex warranty cases, you will be required to return the product to RC Fishing Surfer USA / DSNA before a warranty claim will be authorized.
Certain “Fit And Finish” Imperfections Are Not Covered By Warranty – Blemishes or Micro Cracks in fragile mylar sails are considered acceptable as long as the performance is not affected, which we will determine on a case by case basis. Small areas of missing paint, paint over-spray, chipped decals, imperfect decal application, hairline cracks in fiberglass, slight warp in foam surfaces, small wrinkles in foam surfaces, gaps in between foam beads, slight gaps between assembled balsa or foam pieces, and minor dents or dings in the foam surface will not affect the performance of the model and, therefore, are not covered by our manufacturer’s warranty. If you are unhappy with the fit and finish of your model, please keep all parts new and unassembled, keep all packaging, and contact Dragon Sailing customer service to obtain a return merchandise authorization (RMA). Items returned without an RMA will be returned to the customer at their expense.
Electronic Part and Accessory Warranties Do Not Cover Loss Of Aircraft, Boats, or Vehicles – Customer installed electronic products such as aircraft gyros, electronic speed controls, EDF power systems, LiPo batteries, receivers, and servos are covered by the standard RC Fishing Surfer USA / DSNA warranty. However, the warranty of these electronic products does not extend to the model in which the product was installed. Therefore, if the electronic part fails and results in the loss or damage of your aircraft, boat, or vehicle, only the electronic part will be eligible for warranty repair / replacement.
Clearance and Open Box Items Are NOT Covered By Warranty - All Clearance Items and "Open Box" merchandise are sold "AS IS" and are not covered by our warranty. Please read the product condition description carefully before purchasing these items.
Warranties are Non-Transferable - Our warranty is for the original purchaser only. If the original purchaser sells an item to another party, the warranty does not transfer to the new buyer.
If you have any questions about our warranty policy, please contact the RC Fishing Surfer USA / DSNA Customer Support team and we will be happy to assist you.